How to place an order?

•  Dealers can place orders by calling our toll free number. An SMF Representative will take the order by phone.

•  An order can also be placed with the help of an SMF Sales Representative in your territory. In this case he/she will use an “ Order Form ” , which will be faxed to SMF once completed.

•  Once the order information is received at SMF headquarters, either via fax or phone, SMF will put all the information provided in our " Purchase Order Form " (POF). This form will be faxed to the customer for his/her review in order to receive confirmation of the order specifications. The POF will be faxed no later than 1 business day after reception of the order via fax/phone at SMF headquarters.

•  The POF form has to be faxed back to SMF signed and with the payment information clearly written. If there is a mistake in the form, the dealer can make the correction by hand using the same form.

•  SMF will start manufacturing only when the POF is received signed and filled with the payment information. It is the customers responsibility to fax the form back to SMF ASAP.

Terms:

For regular orders a 50% deposit is required in advance at the time an order is placed. The balance due is to be paid upon delivery. Corner Sample Programs or specials are due upfront. All specifications regarding reference, size and finish per customers Purchase Order From (POF) will be considered "good for execution". Any change after receipt of POF format by San Marcos Frames will be the customer's responsibility.

Regarding to size in particular, if any frame is bigger than 17 linear ft., SMF will bill a 10% oversize charge. For frames bigger than 25 linear ft. a 20% oversize charge will apply. The sizes are calculated upon external dimension. If additional charges apply they will be related in the POF form.

Payment Information:

Payments should be done in american currency to San Marcos Frames Co. SMF accepts payments by two different means:

A.) Send check payable to San Marcos Frames Co. to:

San Marcos Frames Co.

P.O Box 31-0805

Miami, FL. 33231-0805

B.) Credit Card: Visa, MasterCard, American Express. Please call our toll free number to make your payment.

For a wire transfer payment option please contact us at: contact@sanmarcosframes.co or 1-888-822-0648.

Cancellations:

Orders can not be cancelled once production has begun. If San Marcos Frames accepts an order cancellation, the deposit of such order will be forfeited.

Return Policy:

No returns will be accepted unless agreed upon San Marcos Frames in writing.

Return procedure:

Note: In some cases SMF can require digital pictures of the product.

Damage Claims:

Although our products are carefully and professionally crated, damages during transportation are always possible. We take no chances and all our items are insured against damages during shipping. Damaged shipments should be noted at the time it is received and all claims should be directed to SMF using our Claim Report Form . Any hidden damage must be reported to San Marcos Frames within 5 days.

Damage Claims procedure:

1. Fill and sign the Claim Report Form within the fist 5 days after delivery.
2. Fax the form to SMF.
3. SMF will get back to you within the next 5 labor days with an answer.

Note : In some cases SMF can require digital pictures of the product

Freight:

All orders are delivered at the address provided by the customer. They are usually shipped directly from our manufacturing facilities overseas to our customer´s address. When this is the case we ship via DHL although we can use other freight companies. In other cases we can consolidate several orders directly to Miami, FL. and from there to each of our customers.

Invoicing:

All the invoicing and payment process is carried by San Marcos Frames Co. our American sister Company. SMF will provide all of our customers with an original invoice inside an envelope within the box/crate of the shipped product. This envelope will have an “Important Information Enclosed” mark.

Please keep in mind that when shippments are made directly from our manufacturing facilities in Colombia to your address, you will receive another invoice from C.I San Marcos Ltda., our Colombian sister company. This invoice will be handed to you by the selected freight company, which in most cases will be DHL. This invoice will always be of less value than your invoice. Please ignore this invoice, since it is only for customs purposes in the export – import process of the merchandise.

Why is my invoice different from the invoice I receive from the freight company?

These situation only occurs when the the shipment is send directly from our manufacturing facilities located overseas to your shop. In order to be able to bill and receive payments, besides of other important activities wthin the U.S, we had established a sister Company called San Marcos Frames Co. in the state of Florida which purchases from C.I San Marcos Ltda. and resells/distributes the product to customers as you with a small margin.

Timing:

One to five units: 4 - 8 Weeks.
Six to twelve units: 6 - 15 Weeks.
More than 12 units: To convene.

NO RUSH ORDERS!